Privacy policy

# Privacy Policy

The Artisan Gift Shop ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from The Artisan Gift Shop.

This Policy is governed by the *Personal Information Protection and Electronic Documents Act* (PIPEDA) of Canada and applicable provincial privacy laws.

## 1. Who We Are

The Artisan Gift Shop is a federally incorporated Canadian business operating out of Ontario, Canada. For privacy questions, contact us at info@theartisangiftshop.com.

## 2. Information We Collect

When you visit, place an order, or contact us, we may collect:

- **Identity & contact information:** name, email, phone, billing and shipping address.
- **Payment information:** processed securely by our payment providers (Shopify Payments, PayPal, etc.). We do not store your full credit card number.
- **Order information:** items purchased, order value, delivery preferences.
- **Device & browsing information:** IP address, browser type, pages viewed, cookies, and similar tracking technologies.
- **Communications:** messages you send via email, our contact form, Instagram, or WhatsApp.

## 3. How We Use Your Information

We use your information to:

- Process and fulfill your orders, including pre-orders.
- Communicate about your order, shipping, and returns.
- Provide customer support.
- Send marketing emails (only if you opt in — you can unsubscribe at any time).
- Improve our website, products, and customer experience.
- Detect and prevent fraud.
- Comply with legal and tax obligations.

## 4. Who We Share Information With

We share information only with parties who help us run the business:

- **Shopify** — our e-commerce platform.
- **Payment processors** (Shopify Payments, PayPal, Stripe) — to process payments.
- **Shipping carriers** (Canada Post, UPS, FedEx, etc.) — to deliver your order.
- **Email and marketing tools** (e.g., Klaviyo, Shopify Email) — only if you've opted in.
- **Government agencies** — when legally required (e.g., customs, tax authorities).

We do **not** sell your personal information.

## 5. International Data Transfers

Your information may be stored or processed outside Canada (e.g., on Shopify's servers in the United States). By using our Site, you consent to these transfers, subject to protections required by Canadian law.

## 6. Cookies

We use cookies to keep your cart working, remember preferences, measure traffic, and (with consent) deliver relevant ads. You can disable cookies in your browser, but parts of the Site may not work properly.

## 7. Your Rights

You have the right to:

- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your information (subject to legal retention requirements).
- Withdraw consent for marketing at any time.

To exercise any of these rights, email us at info@theartisangiftshop.com. We'll respond within 30 days.

## 8. Data Retention

We keep your information only as long as necessary to fulfill orders, comply with tax and accounting laws (typically 6–7 years in Canada), and resolve disputes.

## 9. Security

We use industry-standard security measures (SSL encryption, secure payment gateways, access controls). No system is 100% secure, but we work hard to protect your data.

## 10. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect information from children.

## 11. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date at the top reflects the latest version.

## 12. Contact Us

Questions or concerns?
**Email:** info@theartisangiftshop.com
**Mail:** 421 Thomas slee drive, Kitchener, Ontario, Canada N2P 2X6